Wow, that blows. I used to live a few hours away from them when I lived in MA. So I drove up there and I too knew about Jim's well before YearOne as well, I just figured I support the local guy. He did seem like he was just in it for the money, too bad, customer service is key to getting people to come back.
YearOne is another that seems like they charge a little more BUT I have never had anyone rude on the phone with me. Guess what, when they didnt have any fenders for a 72-74 barracuda they gave me a number to someone that did. Thats what I call helping a customer out.